Frequently asked questions
These are the questions we are asked most before a booking. If yours is not here, send us a message on WhatsApp — Ángel answers in person.
About Kalixto Le Roy
What is Kalixto Le Roy?
Kalixto Le Roy is a holiday villa rental service in the Canary Islands. We market whole houses with the authorisation of their owners and add whatever services each guest wants — breakfast, private transport, laundry and others. We look after you in English, Spanish and German.
Do you own the villas?
No. Kalixto Le Roy markets each villa with the authorisation of its owner, and takes care of the booking, the keys and the services during your stay. The house remains the property of its owner, with whom we coordinate the dates.
Which areas do you cover?
The Canary Islands. At the moment our villas are on Gran Canaria and the collection keeps growing. The island and the town of each house are shown on its page.
What languages do you speak?
English, Spanish and German. The site is in all three, and so is the conversation on WhatsApp.
Booking
How do I book a villa?
Send us a message on WhatsApp, which is our main channel: we confirm availability and give you the price and the conditions for that house. You can also email info@kalixtoleroy.com or use the contact form.
How quickly do you reply?
Write at any hour. There is a person behind that WhatsApp, not an automated form: Ángel handles every enquiry himself and replies as soon as he sees it.
What is the minimum stay?
It depends on the villa, and starts at 4 nights. You will find the one for each house on its page, along with the rest of its details.
How do I pay?
To hold the dates you pay a booking deposit of 50% of the cost of the stay, and the balance is settled 15 days before arrival. The full conditions are in the hospitality agreement.
Is there a damage deposit?
A refundable damage deposit of €500 may be required to cover any extraordinary damage. It is returned in full after the check-out inspection.
What happens if I need to cancel?
The cancellation terms depend on how far in advance you let us know, and they are set out in the hospitality agreement. If something has come up, write to us and we will talk it through.
What does it mean when a villa says «Coming soon»?
That it is already in the collection but cannot be booked yet. Write to us and we will let you know as soon as dates open.
During your stay
Is the house just for my group?
Yes. You rent the whole villa and it is not shared with other guests.
Are pets allowed?
It depends on the villa. Those that accept them say so on their page; if you cannot see it, just ask.
Why do you ask for every guest's identity details?
Because accommodation regulations require the identity of everyone staying to be registered. It is standard practice in any tourist accommodation, and the data is handled in line with our privacy policy.
Can people who are not on the booking stay at the villa?
No. Only the people registered on the booking may stay at the villa. It is a condition of the hospitality agreement and it protects the privacy of the house and its surroundings.
Can I hold a party or an event?
The villa is for the rest and enjoyment of the group that books it. Commercial events and professional photo shoots are not allowed without prior authorisation. If you have something specific in mind, ask us before booking.
What if I need something during my stay?
Send us a message on WhatsApp. Ángel is there throughout your stay, not only on the day you arrive.
Services
What services can I add?
Breakfast, private transport, laundry, bar and others, depending on the villa. Each page lists its own; you can request them when booking or during your stay.
Are services included in the price?
It depends on the service and on the villa. Each page shows which ones are included, which have a fixed price and which are charged by consumption.
Can I change the time of the private transfer?
Yes, as long as you let us know at least 12 hours in advance so we can guarantee it.
What if more of us end up travelling than planned?
Tell us beforehand. Services are prepared for the number of guests on the booking, so any change needs to be passed on in advance.
Still have a question?
Write to us and we will answer.